Whether pursuing your dreams or your goals,
why not embrace the challenge
as a member of our team?

People in Mystays

Greetings from the President

MYSTAYS HOTEL MANAGEMENT Co., Ltd. was established in July 1999 as a weekly apartment rental management company and entered the hotel business in 2005 under the MYSTAYS brand. Through operational consignment, we then expanded our operations into hotel development and consulting and, as a result, the MYSTAYS Hotel Group currently operates some 97 properties with more than 16,000 units throughout Japan, from Hokkaido in the north to Okinawa in the south. These properties span eight brands—MYSTAYS COLLECTION, ART HOTEL, HOTEL MYSTAYS PREMIER, HOTEL MYSTAYS, FLEXSTAY INN, MyCUBE by MYSTAYS, MYSTAYS PREMIER RESIDENCE, and MONTHLY RESI STAYS—offering accommodations from single-night stays at specialized lodging hotels to mid- to long-term stays at full-service city and resort hotels that offer furnished residence-type units with household appliances.

According to the Tourism Highlights report published by the United Nations World Tourism Organization (UNWTO), Japan ranked 12th in the world and 4th in Asia for international tourist arrivals in 2017 with more than 28 million overseas visitors. And with the travel industry thriving, the country is steadily moving toward the Japanese government’s 2020 goal of 40 million international visitors. Taking advantage of our early awareness of these market developments, we have been proactively recruiting non-Japanese staff ahead of other companies. Today, our multinational workforce is active across various fields within the organization, not only on the frontlines in hospitality positions such as at the front desk and in our restaurants, but also in guest relations, marketing, and channel management roles.

Japan is attracting increased attention as a popular global destination. We believe that the experience you can gain by welcoming visitors at the MYSTAYS Hotel Group with Japan’s “Omotenashi” approach to hospitality will prove a valuable opportunity for all who seek a career within the hospitality industry.

We look forward to your application.

Ryoichi Shirota
President and CEO

Message from the Human Resources

Thank you for visiting the MYSTAYS HOTEL MANAGEMENT homepage.

As a result of our early efforts in actively recruiting non-Japanese staff, we have many international employees working at our head office and on-site locations. Within the ever-globalizing hotel industry, we view diversity as an engine of growth and, by welcoming a workforce with diverse skills irrespective of nationality or gender, we strive to promote innovation while boosting the speed and flexibility with which we respond to changes.

Through your youthful energy, we encourage you to embrace the challenge and join us as we pursue our goal of achieving a transformation into a business capable of responding to the needs of this global market.

After joining the company, you will learn not only about hotel management, but also about Japanese culture and approaches to communication by working at one of our hotels. Additionally, as you gain experience, you will be offered various career opportunities. Those interested in hotel operation will likely be given the chance to play a key management role as a hotel manager. And those with knowledge and expertise outside of management will be able to capitalize on their on-site experience to apply their skills in other areas.

With a workforce that ranges from new-hires to industry veterans and mid-career hires, our company offers a unique work environment that blends diverse personalities, wisdom, experience, and corporate cultures. Regardless of company history, employees who make an effort are recognized and given the opportunity to assume posts with greater responsibility and allowed to tackle new challenges. Within our company we have employees who became managers four years after entering as new graduates, and two years after entering as mid-career hires. And in recent years we have seen a steady increase in the number of young employees making a strong showing within each of the specialized teams at our head office.

We look forward to invigorating and enriching our company by welcoming new employees with various skills and backgrounds. Whether in pursuit of your dreams or your goals, or to acquire advanced hotel management skills, we encourage you to embrace new challenges as a member of our team.

We look forward to meeting you.

—Human Resources Staffs

Yichuan Hsieh

Guest Relations

University graduated:

National Kaohsiung University of Hospitality and Tourism

Joined:

April, 2015

Details of job:

  • My work includes reservation-taking for hotels nationwide, tourism guidance, restaurant reservation for guests, and other tasks such as guest support, inquiry handling, and translation and interpretation at hotels and in related departments.

Why did you choose to join the MYSTAYS HOTEL Group?

Before joining the company, I worked for three years at a hotel in Taiwan, in concierge, front desk, and hotel restaurant positions.
At first, I wanted to work in a major hotel chain, but while searching for work, I started to place importance on benefits, days off, and working environment as well. In screening, I also received easily understood explanations from executives in response to my questions, and so selected the company.

What do you think about the Japanese colleagues and senior staff that you work with?

Before joining, I was wondering about the company climate. To be honest, I was worried whether the employees would show the same warmth after I joined that they showed during interviews. However, after joining, my fellow colleagues who I trained with were all easy to talk to, and I've been working enjoyably with my colleagues and senior colleagues following assignment, too.

When do you feel motivated in your work?

As a member of the company, I feel greatly motivated in work where I'm directly helpful to people, such as taking reservations and providing guidance.

What has been the most difficult thing you've faced in working overseas (in Japan)? How did you overcome that challenge?

The most difficult thing for me has been phrasing in Japanese. The honorifics and polite language, specific to Japan and not found in Taiwan, are difficult to master perfectly. I'm learning by watching the news and by listening to the phrasing and conversation over the phone of my Japanese friends and colleagues, and so on.
Correct phrasing can't be learned in a short time and I can't say I've cleared it 100%, but I feel day by day that I've grown more than before.

What are the dreams and goals you want to achieve at the MYSTAYS HOTEL Group?

In the future, I want to reduce the things I don't know in specialized fields, and expand the brand to make it recognized by more people around the world. Also, I want to become able to answer any questions that come my way. I aim to become a staff person who can provide top-class hospitality.

Finally, please offer a word of advice for others from overseas who are thinking of applying to the MYSTAYS HOTEL Group.

Do your job-hunting without regrets!
For persons of foreign nationality in particular, job searching is tough and involves difficulties. At that time, you may want to end it quickly and may think of giving up. But keep on asking yourself whether the choice is really right for you, and whether you think it's truly the one and not just acceptable. Don't give up until you can say you have found the right job for you.

Ai-Ting Hsu

Hotel MYSTAYS Premier Narita

University graduated:

Soochow University

Joined:

October, 2018

Details of job:

  • Food and beverage services. This includes taking customer orders, explaining the menu, and bringing food to tables. Also, the restaurant I am currently in has a buffet, so I stock and refill the buffet as well.

Please tells us why you decided to join MYSTAYS HOTEL Group.

I majored in Japanese in college and was always looking for a job that would let me use my Japanese ability. I also like interacting with people, so I was thinking about working at a hotel. With its capsule hotels, business hotels, full-service hotels, and diversity of brands, I think that MYSTAYS Hotel Management is a really appealing hotel group. Also, I received a very warm impression of the workplace atmosphere from the interviewer during the job interview, so I decided to accept the job at MYSTAYS.

What kind of impression did you receive from the employee support, such as training, immediately after joining MYSTAYS?

Even though I had experience studying abroad in Japan, I thought this might be hard for me because it was my first time to work overseas. However, I received a lot of support from the Head Office and was able to feel relaxed when joining the company. During training, we visited MYSTAYS hotels and also learned a lot of things, such as how to use polite Japanese in everyday and professional situations.

What kind of people are your Japanese co-workers and senior colleagues?

They are all kind people. At first, I was intimidated, because I did not know anything, but they patiently taught me all of the restaurant tasks, starting with the basics. No matter what I asked, they were willing to explain it to me, which makes this is a wonderful workplace. I think the reason that we younger workers are able to make strides here is because of our senior colleagues. I am grateful for them.

Do you have a future dream or objective that you would like to fulfill at MYSTAYS HOTEL Group?

First, I want to completely learn all of the restaurant operations. There are still many tasks I am not able to do, including managing inventory, taking reservations, and staffing the register. I also want to gain knowledge and skills in the Lodging Department, and elsewhere, so that I will know how a hotel is run. I would like to leverage what I learn on site in order to contribute to the growth of the Group.

Finally, do you have any advice for foreign nationals applying to work at MYSTAYS HOTEL Group?

We have many Japanese customers as well as customers who are not Japanese. So, I think this is a perfect workplace for foreign nationals with language skills. Come work together with us at MYSTAYS!

Tran Thien Thanh

Hotel MYSTAYS Premier Narita

University graduated:

Ho Chi Minh City Pedagogical University

Joined:

October, 2018

Details of job:

  • Food and beverage services. Includes assisting customers, taking customer orders, and bringing food to tables. The restaurant where I currently work has a buffet, so I manage the buffet to keep it stocked with food.

Please tells us why you decided to join MYSTAYS HOTEL Group.

Since I majored in Japanese at Ho Chi Minh City Pedagogical University, I knew that working in Japan would let me use my Japanese skills while experiencing the working environment here.
Also, when I studied abroad in Japan, I did a lot of sightseeing and thought the service I received was really great. Service personnel in the Japanese hotel and restaurant industries are amazing and keep a smile on their faces no matter how hard the situation. When I saw this, I thought that I wanted to work at a Japanese hotel to learn the same approach and provide the same level of service.
I thought MYSTAYS Hotel Management was a particularly good opportunity because of their overseas hiring, so I applied to work here.

What kind of impression did you receive from the employee support, such as training, immediately after joining MYSTAYS?

This was my first experience working overseas, so I really was apprehensive. However, I was never alone, from the nerve-racking application stage, to the interview process, the time waiting for results, and now as a new employee. I have been able to overcome any problems thanks to having the HR and everyone else by my side. This makes me feel really grateful and also makes working at MYSTAYS anxiety free.

What kind of people are your Japanese co-workers and senior colleagues?

Some co-workers are extremely kind and some are more demanding. This goes without saying, but I think that if I am diligent and professional about my work, while cooperating with everyone, then my senior colleagues are sure to feel an affinity for me. These days, more than before, I am able to work smoothly with my senior colleagues and my job is easier to do.

Do you have a future dream or objective that you would like to fulfill at MYSTAYS HOTEL Group?

For now, I just want to be able to do my job at the restaurant perfectly. After that, if there is work for me at the Front Desk and other departments, I am sure that I will be able to learn more. Last, my target is furthering my own language skills and management skills in the service industry.

Finally, do you have any advice for foreign nationals applying to work at MYSTAYS HOTEL Group?

"When you feel like giving up, think about the reasons you had on the day you started." Hold onto your dream, do not give up, and try to press forward.

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